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AI2026-09-244 min read
Automating business workflows with AI: where to start
AI can take over the repetitive work that slows teams down, such as sorting requests, extracting data, and drafting replies. Starting with the right process is what makes the first project succeed.
Pick a high-volume, rules-based task
Look for work that is done often, follows recognisable patterns, and has a clear definition of done, like classifying incoming emails or extracting fields from invoices. Volume makes the time saved obvious.
Map the process first
Write down the current steps, the people involved, and the exceptions. Automating a confusing process only makes it confusing faster, so simplify before you automate.
Keep people in control
Let the system handle routine cases and route unclear ones to a person. Reviewers catch mistakes, and their corrections become valuable feedback for improving the automation.
Measure the result
Track time saved, error rates, and how often a human has to step in. Clear numbers show whether the automation is worth expanding and where it needs work.