WhatsApp Business Messaging

Send order updates, appointment reminders and payment alerts to your customers on WhatsApp. Connect your own WhatsApp Business number, manage templates, and reply from a shared inbox, built on the official WhatsApp Business Platform (Cloud API).

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Overview

Reach your customers where they already are.

Customers read WhatsApp messages far more reliably than email. We connect your business to the official WhatsApp Business Platform so that the notifications your customers care about reach them instantly, in a channel they already use every day.

You keep your own WhatsApp Business number and your own customer relationships. We build the integration, set up your message templates, and give your team a shared inbox to reply from, with every message sent through the official Cloud API.

  • Key benefits
  • Official WhatsApp Business Platform (Cloud API)
  • Your own WhatsApp Business number
  • Approved message templates for every use case
  • A shared inbox so your whole team can reply

What we deliver

Everything you need, from first idea to production.

Number and account setup

Connect your own WhatsApp Business number and business profile to the official platform.

Template management

Create, submit, and track message templates for order updates, reminders, and alerts.

Order and payment alerts

Automatic notifications triggered from your orders, payments, and bookings.

Appointment reminders

Scheduled reminders that reduce no-shows and keep customers informed.

Shared team inbox

Reply to customer messages from one inbox, with conversation history in one place.

System integration

Connect WhatsApp messaging to your ERP, CRM, or any system through APIs.

FAQ

Common questions

Do I need my own WhatsApp Business number?
Yes. You connect your own WhatsApp Business number, so customers see your business, and you keep ownership of the number and the conversations.
Who can I send messages to?
Only to customers who have agreed to receive messages from you. We help you collect and record opt-in, and we follow the WhatsApp Business and commerce policies.
What are message templates?
Templates are pre-approved messages used to start a conversation, such as an order update or a reminder. We create them with you and submit them for WhatsApp approval.
Are there messaging charges?
WhatsApp charges per conversation based on its own pricing and the category of message. We explain the costs clearly before you start.

Related solutions

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